FAQ’s

Frequently Asked Questions

We do our best to dispatch within 24 hours providing payment has been received or cleared. However please understand during busy times, Christmas, New Shipment arrivals ETC we may need up to 48 hours to dispatch. Please contact us via phone should you need your order urgently and we will do our best to help as much as we can.

As delivery times vary from location to location, it is expected that your goods will arrive within 2-3 days by courier or Australia Post.

Please let us know as soon as possible if your order does not arrive within 5 days. Once you inform us, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.

Please note that we will not be held liable for any loss or damage resulting from late delivery, and that it does not entitle cancellation of an order.

At The Cake Pod, we take every effort to ensure that your item is packaged securely so that it arrives safely at your address.

Once the order has been packed and passed on to the Courier or Australia Post however, we are unable to guarantee its safe passage. If your order has been damaged prior to receipt, we will replace items according to our discretion, with another selection or refund. Please keep the damaged goods until you have discussed this with us. It may be that we need to see the goods or that we need to show the damage to our courier company in order to obtain compensation. Delivery loss or damage is very rare.

Should you wish to enquire further about our shipping rates please contact us at info@thecakepod.com.au

Our shipping is based upon a flat rate to various regions.  We try and keep our postage to a minimum for our large products and understand that shipping can be a break point to your ordering.  Perhaps you can seek out others in your area that may want to order from us also and complete a joint order.

Please check out FLAT RATE SHIPPING PRICES and our FLAT RATE SHIPPING POST ZONES.

We only ship within Australia due to the nature of the product being shipped i.e. large and bulky.

We apologies in advance to any overseas person wishing to purchase from our store.

We provide PayPal payment gateway which allows you to either pay by:

  • PayPal Account
  • Credit Card.
  • Direct Credit | Bank Transfer

Please note that goods are not shipped until payment has been received.

Make cheques / bank transfer payable to: The Cake Pod PTY LTD Name: Bank: Westpac BSB: 034090 ACCOUNT: 186114
PayPal: In Tools, Transfer Money To: info@thecakepod.com.au

The Cake Pod trades in Australian Dollars only.

All wholesale products and shipping prices exclude GST, a breakdown of these costs is provided for your records on your invoice.

Payments are accepted using either your credit card or PayPal and credit cards account via PayPal or by bank transfer.

It is important to us that you feel comfortable in dealing with The Cake Pod online. We are committed to protecting your privacy. We will not reveal, disclose, pass on, sell, distribute, share or licence your personal or business information to any third party.

The information that you provide on our website is used solely in ensuring that you have an easy and secure shopping experience with us from order to delivery.

The Cake Pod adheres to the National Privacy Principles. A copy of these principles can be obtained at the Federal Privacy Commissioner website at www.privacy.gov.au

The Cake Pod takes every possible care to describe each item accurately and show it as clearly as possible with images. It is very hard to provide exactly the same image across all the different types of devices we have today in our world.

If you are not satisfied with a product, we'll do what we can to ensure a happy outcome, please let us know if you have any issues with products received as soon as possible.

A little note we need to have: The Cake Pod reserves the right to update or amend these terms and conditions at any time without providing notice to you. Prices are subject to change without prior notice.

We expect that you will love your items as much as we do. If however, you are not completely satisfied with the quality, we will happily exchange or refund your item. Items must be returned within 10 days of purchase, in original condition.

To return or exchange an item, please log into your account ("My Account") and select returns. This will bring up a Returns form to be completed and submitted to us to process.

The Cake Pod can help you with a small FREE sample pack.

Please email us at info@thecakepod.com.au and let us know a little about your business and we will put together a pack for you.

Postage will be at your expense and we will require your email address and postal address (no PO boxes please) Once we have your postcode we will email you the postage charge. All sample packs are sent through the Couriers Satchel system to save you postage money.

Yes, The Cake Pod offers FREE postage on all orders over $400*

*please note this is in product only, GST and postage not included and free postage is ONLY valid to EAST COAST METRO cities.

Unfortunately due to high postage fees, Outside metro and rural areas are not included in this free shipping.

No, The Cake Pod doesn’t have a minimum spend. Buy as you need!!! We totally understand different times throughout the year and we know storage space can also play a big factor. We want to make life stress free and easy for you and your budget.

Yes! Your registration will stay open unless you request us to close it down. You may have to request a password reset email through by clicking "Forgot Password"

Please contact us via email with all your new details and we can update your profile from our end.

Sorry to hear this but rest assure as we are here to help you. Contact us via email, phone or social media and we will guide you through a few steps or change anything we need to from our end. In an event we can’t help you instantly we will contact our friendly IT maintenance to help us further.

We are a wholesale company and would love to help you with all your Cake Boards and Packaging needs please heads over to our home page and fill out the form under the tab: Registration Once we receive your registration we will view your details and once approved you will receive a Welcome email.

Once you receive this email you are able to Login and have access to our products and prices.

Should your registration not be approved we will contact you in regards to why it wasn’t approved.