Return Policy

Returns and Refunds Policy

We want you to be happy with your order. If you’re not completely satisfied with an item, we’re happy to offer an exchange or refund under the terms in our policy below. If you have any questions regarding our policy, please contact us on in**@************om.au.

Return window
Items must be returned within 14 days of purchase.

Condition
Items must be returned unopened and in the same condition as received, with no dents, marks, or damage to packaging.

Change of mind
If you’re returning an item because you’ve changed your mind, we’ll refund the amount paid minus a service fee of up to 2%, to cover payment processing costs (PayPal or Secure Pay). Return postage for change of mind returns is the customer’s responsibility.

Sale items
Sale items are not eligible for change of mind return or refund. This does not affect your rights if a sale item is faulty, not fit for purpose, or not as described (see below).

Faulty, damaged, or not as described
If an item arrives faulty, damaged, or not as described, including sale items, you’re entitled to a remedy under the Australian Consumer Law regardless of the terms above. Contact us for more information.

How to return an item
Log into My Account and select Returns. You’ll need to provide:

1. Your name and daytime phone number
2. Invoice number and item name
3. Reason for the return or exchange

Sample packs
Sample packs are subject to availability. If your exchange is for a sample pack and the specific pack is out of stock, we can’t guarantee a like for like exchange. We’ll offer the closest available alternative or store credit instead.

Your rights under Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights you have under the Australian Consumer Law, including the consumer guarantees that apply to goods and services.