We provide PayPal payment gateway which allows you to either pay by:
- PayPal Account
- Credit Card.
- Direct Credit | Bank Transfer
Please note that goods are not shipped until payment has been received.
Make cheques / bank transfer payable to: The Cake Pod PTY LTD Name: Bank: Westpac BSB: 034090 ACCOUNT: 186114
PayPal: In Tools, Transfer Money To: email@example.com
The Cake Pod trades in Australian Dollars only.
All wholesale products and shipping prices exclude GST, a breakdown of these costs is provided for your records on your invoice.
Payments are accepted using either your credit card or PayPal and credit cards account via PayPal or by bank transfer.
We make every effort to dispatch your order as soon as payment is received. All orders received by 11am will be shipped on the same day.
As delivery times vary from location to location, it is expected that your goods will arrive within 2-3 days by courier or Australia Post.
Please let us know as soon as possible if your order does not arrive within 5 days. Once you inform us, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.
Please note that we will not be held liable for any loss or damage resulting from late delivery, and that it does not entitle cancellation of an order.
At The Cake Pod, we take every effort to ensure that your item is packaged securely so that it arrives safely at your address.
Once the item has been passed on to Australia Post or our courier however, we are unable to guarantee its safe passage. If your order has been damaged prior to receipt, we will replace items according to our discretion, with another selection or refund. Please keep the damaged goods until you have discussed this with us. It may be that we need to see the goods or that we need to show the damage to our courier company in order to obtain compensation. Delivery loss or damage is very rare.
We offer Registered Post as an option for extra security. Should you wish to enquire further about our shipping rates, request alternative delivery mechanisms, arrange insurance, registered or express delivery services please contact us at firstname.lastname@example.org
Our shipping is based upon a flat rate to various regions. We try and keep our postage to a minimum for our large products and understand that shipping can be a break point to your ordering. Perhaps you can seek out others in your area that may want to order from us also and complete a joint order.
We only ship within Australia due to the nature of the product being shipped i.e. large and bulky.
We apologies in advance to any overseas person wishing to purchase from our store.
The Cake Pod takes every possible care to describe each item accurately and show it as clearly as possible with images. It is very hard to provide the exactly the same image across all the different types of devices we have today in our world.
If you are not satisfied with a product, we'll do what we can to ensure a happy outcome, please let us know if you have any issues with products received as soon as possible.
A little note we need to have: The Cake Pod reserves the right to update or amend these terms and conditions at any time without providing notice to you. Prices are subject to change without prior notice.
We expect that you will love your items as much as we do. If however, you are not completely satisfied with the quality, we will happily exchange or refund your item. Items must be returned within 10 days of purchase, in original condition.
To return or exchange an item, please log into your account ("My Account") and select returns. This will bring up a Returns form to be completed and submitted to us to process.
The Cake Pod ensure the interaction between our customers and ourselves is secure and safe. The Cake Pod has implemented commercial level security on it's website.
The Cake Pod uses a secure Socket Layer (SSL Certificate) to ensure all our transactions are encrypted and trustworthy when you are ordering.The Cake Pod keep all your business and personal detail private and confidential. We do not have the ability to alter your information, so should this be required, you would need to do so by logging into your account. We follow the Australian Privacy Law and GDPR Compliance guidelines within our website.
The Cake Pod uses PayPal shopping which provides it own top online shopping security during your order checkout of your Shopping Basket, providing you the highest level protection for internet purchases. The checkout securely encrypts all payment information when a small padlock appears in the domain name address field of your internet browser.
It is important to us that you feel comfortable in dealing with The Cake Pod online. We are committed to protecting your privacy. We will not reveal, disclose, pass on, sell, distribute, share or licence your personal or business information to any third party.
The information that you provide on our website is used solely in ensuring that you have an easy and secure shopping experience with us from order to delivery.
The Cake Pod adheres to the National Privacy Principles. A copy of these principles can be obtained at the Federal Privacy Commissioner website at www.privacy.gov.au